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Re: An Important Message re: the Custom Cruiser Wheel
[Re: ]
#654532
10/10/08 09:07 PM
10/10/08 09:07 PM
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joan248
Unregistered
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joan248
Unregistered
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Can someone post a picture of one of these Cruiser wheels?
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: ValkyrieMome]
#654533
10/10/08 09:07 PM
10/10/08 09:07 PM
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Monster
Unregistered
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Monster
Unregistered
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Obviously not if the people that bought the wheels didn't even know.
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: ]
#654544
10/10/08 09:22 PM
10/10/08 09:22 PM
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Joined: Jun 2006
Posts: 1,360 Ft. Pierce, FL
thefotokat
Glider Slave
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Glider Slave
Joined: Jun 2006
Posts: 1,360
Ft. Pierce, FL
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If I remember correctly, the glue has been discussed in the LGG thread and I thought it was here also. I understood the threads to say that Bourbon was the one handling contacting folks, and that TGI was not involved in it. It was even announced on LGG that Bourbon had designed the wheel. I would think that it would be best to talk to Bourbon since she was the one who made and sent out the wheels. I don't think TGI did anymore than "broker" them in their store. Heck, they probably never even got to see the wheels since they were shipped from Bourbon.
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: thefotokat]
#654554
10/10/08 09:31 PM
10/10/08 09:31 PM
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Monster
Unregistered
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Monster
Unregistered
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I wasn't a member of LGG until last night, when I was told about the glue. And I shouldn't have to find out about a product safety issue from a third party - the seller should disclose that information directly to the buyer. Since TGI sold me the wheel, I would expect to hear from them if there were a problem. It's called a recall. Bourbon may be the manufacturer, but TGI still made the sales. Both are responsible to get the information DIRECTLY to the people who bought the wheels. Frankly, I don't know why everyone is getting so defensive. If any one of you had a glider get sick or die due to a safety issue that a vendor KNEW of and failed to notify you of, you would be irrate. But since this vendor is also a non-profit, everyone is so quick to change their standards.
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: ]
#654557
10/10/08 09:37 PM
10/10/08 09:37 PM
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Joined: Nov 2003
Posts: 6,894 NW Missouri
princessmegi
Serious Glideritis
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Serious Glideritis
Joined: Nov 2003
Posts: 6,894
NW Missouri
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Gina, just throw it out. It isn't worth the risk to your babies and obviously no one cares enough to give a public complete explanation. I wouldn't chance it.
"My doctrine is this: that if we see cruelty or wrong that we have the power to stop, and we do nothing, we make ourselves sharers in the guilt." ~ Anna Sewell, English Novelist
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: princessmegi]
#654561
10/10/08 09:45 PM
10/10/08 09:45 PM
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Joined: Sep 2007
Posts: 883 Kansas
Owndbymyfurballs
Glider Guardian
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Glider Guardian
Joined: Sep 2007
Posts: 883
Kansas
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Neither of my wheels have glue on them, nor screws. Those were replaced by, I believe, the PVC filler.
Becci Owned By My Many Furballs And Loving It! ~Loving My Glider Crew Since 2004~
Anxiously Counting Down The Days To Dayton’s Arrival (07-28-08). Only 1 More To Go!!
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: princessmegi]
#654572
10/10/08 09:59 PM
10/10/08 09:59 PM
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Joined: Jun 2006
Posts: 1,360 Ft. Pierce, FL
thefotokat
Glider Slave
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Glider Slave
Joined: Jun 2006
Posts: 1,360
Ft. Pierce, FL
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Gina, I don't have one of these wheels because there was so much confusion/questions and I'm not part of TGI at all. I'm just thinking that I read that Bourbon was the one doing all the contacting since she was the one making and sending the wheels...I may be wrong, but it seemed that TGI didn't know the answers for that reason. Maybe that's why they stopped selling them. Who knows, but I agree that any vendor should contact the purchasers. It just seemed from what I read that there was confusion and that TGI couldn't answer questions about the actual manufacturing and design of the wheel...they always had to go ask Bourbon. That's the only reason I'm saying you may want to ask Bourbon about it.
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: thefotokat]
#654574
10/10/08 10:01 PM
10/10/08 10:01 PM
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Monster
Unregistered
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Monster
Unregistered
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I am on the phone with her now...
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: ValkyrieMome]
#654585
10/10/08 10:14 PM
10/10/08 10:14 PM
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Monster
Unregistered
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Monster
Unregistered
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: ]
#654588
10/10/08 10:29 PM
10/10/08 10:29 PM
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Joined: Feb 2006
Posts: 5,830 USA
SugarBlossoms
Serious Glideritis
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Serious Glideritis
Joined: Feb 2006
Posts: 5,830
USA
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What is the purpose of the screws in the first place if they aren't holding anything? Why the holes?
We've all known and stated many many times to people to NEVER use super glue or glues of any kind on glider things, why was the glue used knowing it could be a serious hazard?
Keeper of Handprints on my Heart, You left your Footprints on my soul. My precious loves that left to quickly, Peanut, Katie Isabella, Kiwi, Bonnie and Monroe.
Spread your wings and glide free of pain, Until the day I see you again.
God speed my precious angels. I love you. Mama.
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: SugarBlossoms]
#654592
10/10/08 10:36 PM
10/10/08 10:36 PM
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Monster
Unregistered
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Monster
Unregistered
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The screws were meant to plug the holes that were pre-fab in the back plates. The holes were not threaded, so the glue was used to keep the screws in.
Bourbon is going to address the issue herself shortly.
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: ]
#654603
10/10/08 10:46 PM
10/10/08 10:46 PM
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Joined: Mar 2007
Posts: 3,570 Kansas City, MO
Laurens_Babies
Glider Addict
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Glider Addict
Joined: Mar 2007
Posts: 3,570
Kansas City, MO
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Frankly, I don't know why everyone is getting so defensive. If any one of you had a glider get sick or die due to a safety issue that a vendor KNEW of and failed to notify you of, you would be irrate. But since this vendor is also a non-profit, everyone is so quick to change their standards. I just wanted to make sure Iwasn't coming across as defensive or anything. I'm not on LGG and I'm just trying to get the facts about this wheel.
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: Laurens_Babies]
#654605
10/10/08 10:48 PM
10/10/08 10:48 PM
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Monster
Unregistered
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Monster
Unregistered
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I just meant people 'in general'...
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: ]
#654616
10/10/08 11:05 PM
10/10/08 11:05 PM
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Joined: Oct 2007
Posts: 3,970 Spring, Texas
Trigger
Glider Addict
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Glider Addict
Joined: Oct 2007
Posts: 3,970
Spring, Texas
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She as far as I know DID try to reach all parties involved but there were a couple she never got any response from. AGAIN I STATE I WAS CONTACTED IMMEDIATELY ABOUT A POSSIBLE PROBLEM AND OFFERED A SOLUTION BE IT REPAIR OR REFUND. What more do you want from a product vendor, I have never sold anything in the glider community, but if I ever had a problem I would offer replacement or refund and beyond that ... I tried you get your money or new item if you want blood go to the blood bank. I understand this is a serious concern and I also understand if I were worried about my gliders' safety I'd be the FIRST and LOUDEST raising Cain, cuz these are MY KIDS.
»-(¯`v´¯)-»MO MONEY!»-(¯`v´¯)-»kids Chance, Dylan, John, & Kayla Skittles, Snupi, Snuki, Lucy, Shanu, Caspian, Ivy, Kalysta, Kaliya, Santee, Cheyenne, Apache, Comanche, Twirpy, Meribelle, Santeria, Shyamalan, Sebastian, Zoey, Naira & Katsu www.jensfuzzyfriends.com
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: KarenE]
#654632
10/10/08 11:28 PM
10/10/08 11:28 PM
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Monster
Unregistered
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Monster
Unregistered
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Jennifer, if YOU were the one who wasn't contacted, if YOUR gliders were the ones with the wheel left in the cage all this time unfixed because no one contacted you - are you trying to tell me that you wouldn't be upset about it?
If this happened in your home, wouldn't you want to make sure it wasn't happening in other people's homes too?
All I've asked is for them to make sure that everyone who bought the wheel was contacted. If I got missed on the contact list, someone else probably did too.
I hardly think I'm asking for blood.
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: ]
#654637
10/10/08 11:44 PM
10/10/08 11:44 PM
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Joined: Apr 1999
Posts: 5,336 Bee-Bopping round SnakePit USA
Bourbon
Serious Glideritis
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Serious Glideritis
Joined: Apr 1999
Posts: 5,336
Bee-Bopping round SnakePit USA
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Okay.. For starts My apologies to anyone and everyone who had the screws in their plates. I am and will, only cover the facts as I know them, I kept working and reworking the wheels, I spoke with Peggy regarding the paint, lacquers,shellac polyurethane, whereas she explained to me that I should NEVER use them in the cages. another discussion, another time.. any way I went back and got more parts and started again.The issue about the super glue was never brought up as I had a plan to use the screws all the way through.. while starting again I found there was no way to proceed as planed, but my concern was that the gliders may get their nails caught in the holes. That is when I cut the heads off of the screws and super glued them in. When I did this I was unaware of any dangers as the glue was behind the screws and the glider couldn't get to it. I shipped out the first wave of wheels. The very next day after the shipping I read a post on LGG from helen, regarding a screw falling out. I immediately made a post which is as follows.. Okay this is the first time I have posted to this thread, here are some things to keep in mind . 1. I kept the idea of safety as being a top priority, and that I didn't want just another wheel that just went round and round. 2.I for one do not want and have not compared this wheel to the stealth, the wodent, silent spinners or the rowdy wheels. I still believe as I have said many times before that the Stealth is the Rolls Royce of wheels, I will not cut down another wheel to promote this wheel, and I will continue to make any needed changes to ensure it's safety and functionality. 3.These wheels are not the stealth, they will be unique in their own way, just as a Dodge truck is not for everyone, neither is each of the wheels that are available. each person must decide for themselves exactly what it is they are looking for, for each of their gliders. 4.Just as other wheel manufactures, and toy makers and other vendors, the custom choice cruiser will go through a learning curve, a trial and error period till they are perfect. The will not be for everyone, I want this wheel to be different. so with that being said.. I also had functionality in mind. I had a couple of gliders that would not run in any of the three wheels I had in my cage, so by making some adjustments, I found they really loved to play in one of the new wheels. it moves. it is wide enough I had 3 gliders running in it at the same time, I also had a glider running on the top while 2 was running inside.. as for stability.. no, the wheel should not fall over, however as with any wheel It may need secured with cable ties. The Stand pole could be secured with stainless steel screws to avoid them from working loose after desired height is decided upon. I spoke with Jason Karadeema and Priscella Price at the SGGA, they both tighten their wheels to add more tension to make the gliders exercise a bit. That got me thinking more of the reason for the wheels. they are to excercise in, so why not, give them an excercise wheel, I also spoke with others that had gliders that thought the wheel was moving faster than the gliders, joeys as well as older and over weight gliders. Then came the thoughts of them having fun and playing not only in their wheel but around it safely, so it has the bearing assembly in the back that is covered and an area where they can run, jump and play all at the same time. Are they taller? wider? yes by all means, do they spin true and slick no.. but for the most part should be quiet, but then again most toys hanging in the cage are not stationary or move in a specified pattern either, they kinda like the slight movement when they jump on and off of things. I was watching mine jump in and out of the wheel and it was a joy to see them playing , really playing with their wheel. The purpose for the higher stands was several, 1. some I even sent multiple lengths to try different heights for their gliders to see which one they like the bestas high as 10 inches from the base. 2. the higher it is the more the wheel flexes on the stand causing more movements 3. to make the gliders work to get into their wheels, watching them find different ways to do this has been great to watch. 4. For the gliders that love to ride on the outside so they don't get injured. Michele Peace is getting a special wheel made for not only her buddy, but also her play cage. it is big, so will the wheel be that she will be receiving, it is 4ft tall and the wheel has a 10 inch track. I am trying to accommodate the wheels for the cages they are going into. I have spoken at great lengths to those that have ordered these wheels, some more than others. Most are very excited to see what it is I am trying to accomplish. [bold] now as for the screws.. 1. I did not paint them, they are the ones that came with the plate. the heads, I believe are only 1/8 of an inch wide. I did cut them down and tried to only super glue the bottom of the shaft.. to only hold them in place. sadly, I found something I could use only after these all shipped out. but it was too late to do anything directly with the shipped wheels. However; now that one did fall out that is an issue I must deal directly with , with each person that is receiving the wheels. I have no problem addressing the problems directly, and as efficiently as possible. I have contacted a few people earlier before I read this, and now I am going to go back and contact all again, for ideas to replace the screws altogether. Thank you Helen for bringing this to my attention, so I can get is addressed quickly I am trying to contact Helen to discuss the one with the possible bad bearing as well as the screw issue. [/bold] I then proceeded to call each person that had wheels shipped out to them, I offered wheels, money back or options to fix the issue. I tried repeatedly to contact Helen to discuss the options, as she did not contact me to let me know there was an issue, I tried many times left messages etc.. and even pm'ed her after seeing her make a post. I only got the response from that pm today as I wasn't able to get on LGG till tonight. I honestly thought that Gina's wheel was in the next wave of wheels that had been fixed(no screws, no superglue) my apologies to anyone who I didn't contact, I plead that anyone who purchased the custom cruiser please look to see if the holes have screws in them, if they do please remove the wheel from your cage and please contact me directly
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: ]
#654640
10/10/08 11:45 PM
10/10/08 11:45 PM
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Joined: May 2005
Posts: 7,356 Austin, TX
USMom
Serious Glideritis
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Serious Glideritis
Joined: May 2005
Posts: 7,356
Austin, TX
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Well, the question was asked. Gina, you were going through a trying ordeal at the time. It's possible that you didn't realize what you were getting from B, and just overlooked it.
Shawna Who are you networked with? Networking could save your gliders life. Create one now.
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: USMom]
#654647
10/10/08 11:57 PM
10/10/08 11:57 PM
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Monster
Unregistered
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Monster
Unregistered
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What do you mean "I didn't realize what I was getting" - I was getting a wheel. It should have come ready to go - I should have been able to put it in my cage & not had to worry. What part of ordering a new wheel is there for ME to overlook? I didn't have access to LGG - I wouldn't have seen that post from Bourbon or Helen - and I shouldn't have had to.
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: USMom]
#654659
10/11/08 12:19 AM
10/11/08 12:19 AM
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Joined: May 2005
Posts: 7,356 Austin, TX
USMom
Serious Glideritis
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Serious Glideritis
Joined: May 2005
Posts: 7,356
Austin, TX
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Well, the question was asked. Gina, you were going through a trying ordeal at the time. It's possible that you didn't realize what you were getting from B, and just overlooked it. I was trying to refer to an e-mail and since it would have come when Fawkes was dying you might have overlooked it.
Shawna Who are you networked with? Networking could save your gliders life. Create one now.
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: thefotokat]
#654665
10/11/08 12:26 AM
10/11/08 12:26 AM
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Joined: Oct 2003
Posts: 16,800 St. Johns, Florida
Srlb
Glideritis Anonymous
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Glideritis Anonymous
Joined: Oct 2003
Posts: 16,800
St. Johns, Florida
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I spoke with Peggy regarding the paint, lacquers,shellac polyurethane, whereas she explained to me that I should NEVER use them in the cages. another discussion, another time. This is true, we did indeed discuss the paint and such at a different time... With that being said we also discussed the super glue issue right after Helen posted her concerns about the wheel, and I posted directly after her... You then tried to call me on my cell phone, I was with a customer, you then called the store phone, Stephanie my Groomer answered the phone, told you I was finishing up with a customer, you held, I then got on the phone with you and told you then you could NOT use Super Glue on the wheel, as it was dangerous... You explained to me about how the holes were there, you were concerned about toes getting caught so the holes had to be filled...so you only put glue on the end of the screw to hold it in place inside the wheel, as the hole itself was not threaded. I told you it was not SAFE to do so, and used Helens wheel as an example... I then said, lets say the screw did NOT fall out until AFTER she put it in her cage, she went to bed, the glider ran on it, and the screw fell out... The glider would then smell it, and start chewing on it, and I even used getting your nails done at the nail fairy, the gliders always mess with the smell of freshly painted nails...especially if they are acrylic and they can smell the glue... We talked a few more minutes trying to figure something else out you could use instead, I had another customer come into the store, had to get off the phone, you said you wouldnt use the super glue anymore, and contact the people who you sent wheels to that did have it in there and we said our good byes... But yes, we DID discuss the glue issue.... I believed and still do that you have not used glue since. And I do not in anyway think you would ever use it if you thought it would be a potential threat to a glider.
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: USMom]
#654670
10/11/08 12:32 AM
10/11/08 12:32 AM
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Joined: Jun 2006
Posts: 4,801 SE Minnesota..
GliderLove
Glider Addict
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Glider Addict
Joined: Jun 2006
Posts: 4,801
SE Minnesota..
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I have not been online much lately, and have not kept up with this wheel at all. It sounds great after a few minor things to fix. But I have to agree 100% with Gina. Safety is not taken lightly when it comes to some one or something you love. Imagine if a recall notice missed you on a baby crib or something...I would be fuming. It does sound like Bourbon is trying her best to make sure safety comes first, and that is commendable to me.
Cindy Mom to Jae, Ashton, Briannah, Nevaeh & Addy& all my fuzzies!Breeder of Leu's, Mosaics, wfb, and standard grey's. Owner of www.MySugarAddiction.com
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: GliderLove]
#654676
10/11/08 12:44 AM
10/11/08 12:44 AM
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Joined: Apr 1999
Posts: 5,336 Bee-Bopping round SnakePit USA
Bourbon
Serious Glideritis
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Serious Glideritis
Joined: Apr 1999
Posts: 5,336
Bee-Bopping round SnakePit USA
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But yes, we DID discuss the glue issue....
we did peggy, a serious reaming I did get, but only after the fact, I was not saying that it was never discussed, just that it wasn't discussed until after the screw issue. I am sorry if I was not clear on that. I did not use it again, and I did not know it would have been an issue. a hard lesson learned, but I am trying and had been trying very hard to rectify since.
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Re: An Important Message re: the Custom Cruiser Wheel
[Re: Bourbon]
#654680
10/11/08 12:55 AM
10/11/08 12:55 AM
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Joined: Apr 1999
Posts: 5,336 Bee-Bopping round SnakePit USA
Bourbon
Serious Glideritis
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Serious Glideritis
Joined: Apr 1999
Posts: 5,336
Bee-Bopping round SnakePit USA
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Shawna, I talked with each person, on the phone or tried very hard to reach them directly, even before many had received the wheels. as soon as I seen the post which was the day after I sent them out. I tried to contact each person asap telling them to please not put the wheel in the cage till it was either replaced or repaired. I did speak with Gina at the same time frame as she stated above about the screws. It may have been an oversight on my part to mention the glue, specifically, or maybe it got lost in the whole discussion, I don't know, but I am very very sorry i didn't make myself more clear. I tried to address the issue as quickly and expediently as possible.
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